Last updated: November 8, 2026
This policy explains how refunds and cancellations work for purchases on TuttiDAW (tuttidaw.com), operated by Suzhou Zhishimiaoyan Software Technology Co., Ltd. ("WeaveJam", "we"). It is part of our Terms of Service.
Who processes your payment
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle takes your payment, issues your invoice and handles refunds, under the Paddle buyer terms. Your bank or card statement shows Paddle as the seller.
14-day refund window
If you are not happy with a purchase, you can ask for a refund within 14 days of the payment:
- First payment of a subscription (Pro or Premium, monthly or yearly): refunded in full.
- Muse point packs that you have not used: refunded in full.
- Renewals and partly used point packs: refunded at our discretion. Tell us what happened; we look at every request.
After 14 days, payments are not refundable, except where the law requires it.
How to ask for a refund
Write to contact@tuttidaw.com from the e-mail address of your TuttiDAW account, with the order number from your Paddle receipt if you have it, or reply to your Paddle receipt or use paddle.net to contact Paddle directly. We answer within a few business days.
Approved refunds go back to the payment method you used, through Paddle. Depending on your bank, it can take 5 to 10 business days to appear on your statement. When a subscription payment is refunded, the subscription ends and your account returns to the free plan.
Cancelling a subscription
You can cancel at any time in the billing portal of your account. Your plan stays active until the end of the period you already paid for and is then not renewed; cancelling does not by itself refund the current period (ask within the refund window above if you want a refund). If you started Pro with the monthly introductory price, the regular price applies from the fourth monthly payment unless you cancel before it.
When a paid plan ends, nothing is deleted: your projects stay yours and keep working, the free plan's limits apply again, and you can always export your projects.
Your rights under consumer law
This policy does not limit any rights you have under the consumer law of your country.
Contact
Questions about a payment or a refund: contact@tuttidaw.com.